What is eReception?
eReception is a website based tool, which automates all your reception functions. In simple terms, patients go on their practice's website to access e-Reception rather than telephoning their practices reception team. It is a highly effective Care Navigation tool that helps deliver business change.
The application consists of several modules, each designed to help signpost patient's queries to the right place, depending on the nature of their problem. Essentially it aims to help by-pass the GP. For instance, musculo-skeletal problems can be passed directly to the practice physiotherapist.
The following video has been designed, to help explain the eReception application in more depth. It portrays how to fill in the digital form from the patient’s perspective.